All consultations are by appointment and should be booked through the receptionist at the surgery. Please make a separate appointment for each patient.
Appointments are booked at 10 minute intervals but we realise that some problems may take longer than others. If the surgery does not run strictly to time, please be patient.
If you are unable to keep your appointment, please cancel in good time so that we can offer it to someone else.
We try very hard to see patients when they need to be seen so please try to help us to help you by asking for the most appropriate Health Care Professional, the receptionists will be able to advise you if you are unsure who to ask for.
There is availability to book routine GP appointments online via Patient Access.
We ask that you book only routine doctor's appointments using this system. For appointments with other Healthcare Professionals please contact the surgery in the usual way.
Medical/HGV's etc should not be booked online as they require an extended appointment.
Home visits are for patients who are too ill to attend the surgery. Daytime visit requests should be made before 10.00 a.m., giving the receptionist an indication of the problem and the urgency so that we can act appropriately. The doctor may call you back before agreeing to visit you.
Emergency visit requests only will be accepted after this time.
Remember we can see three or four people in the surgery in the time taken for an average visit.
(Please note that all calls are recorded, and may be used for training purposes)
If you wish to speak to the doctor by telephone, please ask the receptionist. You will be asked who your usual doctor is, and if they are available that day, you will be offered an appointment time for the doctor to contact you. We would ask that you are available for 30 minutes either side of this time. If your usual doctor is not available that day, you will be offered the choice of contacting the surgery on another day, or the duty doctor will phone you that day if it is of an urgent nature.
The doctors have asked our receptionists to request some brief information about the nature of your problem when you contact us to arrange an appointment, this will enable us to direct you to the most appropriate Healthcare Professional. You do not have to do this, however this information will enable us to make best use of our resources to help you and other patients.
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We set aside 50% of GP appointments to be booked "on the day" and the remainder are pre-bookable. GP appointment books are opened up 6 weeks in advance.
We are also open on Saturdays between 8am-11am for pre-booked appointments only.
Doctor and Nurse appointments are only for 10 minutes.
If you have several problems you wish to discuss it may not be possible to deal with them all in 10 minutes and you may be asked to come back on another day.
You can see the Practice Nurse if you have a minor complaint. (the receptionist will advise if you are unsure about who to see).
If the doctor is running late (as often occurs) it is usually because the patients problems are taking more than the allotted 10 minutes to sort out.
In order to mimimise the wait for patients we have increased consultation times and allowed gaps in the surgeries for catch-up time.
Keeping strictly to time would mean ending the consultation after the allotted 10mins which we feel wouldn’t be acceptable.
Even if you haven’t been to the doctors for several years and you have a lot of problems to discuss then you may need to make another appointment at a later date or if you have several problems you can ask for a double appointment.
The Surgery will close at 12.30pm on the following dates for protected Learning Times:
Wellingborough Hub is a new GP led evening and weekend service where local GPs and other clinicians offer a range of services for patients registered with a GP practice in Wellingborough.
Additional same day and booked appointments provided by GPs, Nurse Prescribers, Clinical Pharmacists, Practice Nurses and other clinicians outside of core General Practice hours.
These are available as follows:
18.30 - 20.00 Monday to Friday
08.00 - 12.00 Weekends
08.00 - 12.00 Bank Holidays
All appointments will be located at Albany House Medical Centre, Queen Street, Wellingborough. NN8 4RW.
For more information please view www.wellingboroughhub.co.uk.