Redwell Medical Centre

Information

About our doctors

There are six doctors at the Redwell Medical Centre – Dr’s Leyden, Chung, Yee, Cox, Kahwa and Smith. More information about each doctor.

The Redwell Medical Centre is a busy practice with currently 12,250 (approx) patients.

The role of the doctor is to diagnose and manage more complex conditions, including appropriate prescribing and referral where needed.  Minor illness and stable chronic conditions are extremely well managed by our highly trained nurses.  Some of our nurses are able to prescribe a range of medication (e.g. antibiotics etc). If you are seen by a nurse and she feels that you should have seen a doctor, she will advise you on how to see the GP (or fit you in immediately with the duty doctor if it is of an urgent nature)

You usually will need to see a doctor for:

  • your medication review
  • If you are worried that you have a serious illness
  • If you need referral to hospital
  • If you have been advised that you need to be reviewed by a doctor

If you need a message to get passed to the doctor, you can do this via our receptionists.  If the message is long or complex, it is best that you drop the doctor a written note.

If you need to speak to the doctor rather than be seen, you can book a “phone back” – please ask our receptionists.

Care Quality Commission

Practice Aims

All members of the surgery primary care team are committed to achieve high quality services for you, our patients.  In return for these standards, we ask that you take responsibility for your side of the bargain. 

For details of our standards and how you can help.

Comments Suggestions and Complaints

No service is perfect. We certainly are not. If you feel that you have been let down by any aspect of our service, please write or speak to Karen Wawra, on 01933 423424. More . . .

PALS - Patient Advocacy Liaison Service

PALS is a core Primary Care Trust service for patients, their carers and families who want more information about PCT services or to discuss their concerns. More . . .

Information and Data Protection

We ask you for information about yourself so that you can receive proper care and treatment.  We keep this information, together with details of your care, because it may be needed if we see you again. More . .

View our Privacy Policy

Chaperone Policy

Clinicians (Doctors and Nurses) in our practice always give due consideration to patients’ privacy and dignity when examining and treating patients. 

Download our Chaperone Policy...

Research Studies

From time to time we take part in research studies on behalf of the Medical Research Council and other research organisations.  More...

Bereavement Advice and Support

Download the Bereavement Advice and Support leaftlet. The leaflet details useful numbers and provides you with help and advice during the early days of bereavement.

Download Bereavement Advice and Support Leaflet.

IT/Electronic Patient Records Statement of Intent for Redwell Medical Centre

New contractual requirements came into force from 1 April 2014 requiring that GP Practices should make available a statement of intent in relation to the following IT developments:

  1. Summary Care Record (SCR)
  2. GP to GP Record Transfers
  3. Patient Online Access to Their GP Record
  4. Data for commissioning and other secondary care purposes

The same contractual obligations require that we have a statement of intent regarding these developments in place and publicised by 30 September 2014.
 
Please find below details of the practices stance with regards to these points.

Summary Care Record (SCR)

NHS England require practices to enable successful automated uploads of any changes to patient’s summary information, at least on a daily basis, to the summary care record (SCR) or have published plans in place to achieve this by 31st of March 2015.
 
Having your Summary Care Record (SCR) available will help anyone treating you without your full medical record. They will have access to information about any medication you may be taking and any drugs that you have a recorded allergy or sensitivity to.
 
Of course if you do not want your medical records to be available in this way then you will need to let us know so that we can update your record.
 
Redwell Medical Centre confirms that your SCR is automatically updated on at least a daily basis to ensure that your information is as up to date as it can possibly be.
 
GP to GP Record Transfers

NHS England require practices to utilise the GP2GP facility for the transfer of patient records between practices, when a patient registers or de-registers (not for temporary registration).
 
It is very important that you are registered with a doctor at all times. If you leave your GP and register with a new GP, your medical records will be removed from your previous doctor and forwarded on to your new GP via NHS England. It can take your paper records up to two weeks to reach your new surgery.
 
With GP to GP record transfers your electronic record is transferred to your new practice much sooner.
 
Redwell Medical Centre confirms that GP to GP transfers are already active and we send and receive patient records via this system.
 
Patient Online Access to Their GP Record

NHS England require practices to promote and offer the facility to enable patients online access to appointments, prescriptions, allergies and adverse reactions or have published plans in place to achieve this by 31st of March 2015.

Redwell Medical Centre confirms that Patients can access online booking and cancelling of appointments and can order repeat medication on line via our website. A log in and password is required from the practice.

Data for commissioning and other secondary care purposes
 
It is already a requirement of the Health and Social Care Act that practices must meet the reasonable data requirements of commissioners and other health and social care organisations through appropriate and safe data sharing for secondary uses, as specified in the technical specification for care data.
 
At Redwell Medical Centre we have specific arrangements in place to allow patients to “opt out” of care.data which allows for the removal of data from the practice. Please see the Reception team for the opt out form.

Redwell Medical Centre confirms these arrangements are in place and that we undertake annual training and audits to ensure that all our data is handled correctly and safely via the Information Governance Toolkit.

Download our IT Statement of intent.

Disability Protocol

New Patients

Staff will assist in the appropriate way to help with users of wheelchairs, partially or non-sighted patients, or those with other special needs as requested

Accessible Information Standard

Conforming to the Accessible information Standard, part of the Health and Social Care Act 2012 is a requirement.  It has been put in place to ensure that people who have a disability, impairment or sensory loss are able to access and understand any information or communication support that they need. The Practice will make sure that patients and service users and their carers and parents, can access and understand the information they are given. This includes making sure that patients receive information in the format most appropriate to their needs, for example in large print, easy read or via email.  The practice will also make sure that people receive necessary support with communication, for example BSL, interpreter, deaf/blind manual interpreter or an advocate. We will ensure that signage is clear and offer private room facilities for patients who may have communication, reading or writing difficulties.  We will promote the induction loop system, signs for which are clearly displayed in reception.

The Practice will

  • Provide a patient registration form that includes a section for patients to indicate if they have information or communication needs.
  • An alert about these needs will be placed on the patient’s medical records, to ensure that these needs are met.
  • The Practice will share information about patient’s communication needs with other providers of NHS and adult social care, when they have consent to do so.
  • Provide a clearly marked and wider disabled parking bay(s)
  • Allow guide or other assistance dogs into the premises
  • Offer private room facilities for patients who may have communication, reading, or writing difficulties

Training and Skills

The Practice will support staff with training for disability awareness and patient handling. 

Audit

The Practice will audit its facilities on significant changes to the premises.

Patient Participation Report

View our 2014 / 2015 Patient Participation Report.

Named Accountable GP

We have allocated a Named Accountable GP for all of our registered patients. New patients joining us will be advised of their Accountable GP at the point of registration. If you do not know who your named GP is, please ask a member of our reception team.

GP Earnings

All GP practices are required to declare the mean earnings (average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Redwell Medical Centre in the last financial year ended 31st March 2017 was £70,984 before tax and national insurance. This is for 2 full time GPs, 4 part time GPs, 3 salaried GPs and 0 locum GPs, all of whom worked in the practice for more than six months.